How much is delivery?
FREE Delivery for UK Mainland orders over £15.00. Royal Mail 1st Class post for orders under 6Kg. Next Day Courier service for orders over 6Kg. If you order doesn’t fall into any of the above then please click here for full delivery information.
When will my order be posted out to me?
All UK Mainland orders that are under 6kg placed before 4pm will go out the same day Mon-Fri only. All UK Mainland orders that are over 6kg and placed before 2.30pm will go out the same day Mon-Fri only.
UK Mainland Exceptions - All orders which contain personalised products take a few working days extra. The extra days are shown below for the different personalised products:
- Personalised Badges - 2 extra days
- Personalised Bookmarks - 1 extra day
- Personalised Certifi-CARDS - 2 extra days
- Personalised Certificates - 1 extra day
- Personalised Magnets - 1 extra day
- Personalised Pencils - 2 extra days
- Personalised Postcards - 1 extra day
- Personalised Reading Record Books - 15 extra days
- Personalised STAKZ Stamps - 10 extra days
- Personalised Stamps - 2 extra days
- Personalised Date Stampers - 2 extra days
- Personalised Stickers - 1 extra day
- Personalised Wristbands - 1 extra day
- Personalised Medals - 2 extra days
If you order doesn’t fall into any of the above then please click here for full delivery information.
How do I return an item ?
We want you to be completely satisfied with your purchase. If you change your mind, we accept returns of unwanted goods within 3 months of receipt. Items must be returned in their original condition and packaging.
If your goods arrive damaged, you may return them at any time, with no time limit. Please contact us as soon as possible to arrange a replacement or refund.
For assistance with returns, email our customer service team at info@primaryteaching.co.uk.
Please note: Gift cards and personalised products are non-refundable.
